Frequently Asked Questions

 

I tried to comment on a story, but your website requires I sign in for comments using access to another account I use like my Facebook account.  Why did you make that change?

 

A trend in the industry is to require users who want to comment to verify their identity through sites such as Facebook to remove anonymous individuals or fictitious names.  We believe this will make our comments section more valuable to our readers and help improve the conversation around news.

 

Why can't I find a specific news story online?

 

We do not guarantee that all stories that are in the newspaper will be run online.

Currently, the only way to assure that you can catch all the news stories in our newspaper from a given day is to purchase that day's newspaper or subscribe to our home delivery, e-Edition service(s) or our All-Digital Access (coming soon). Contact our circulation department for information on purchasing a newspaper at 903-893-8181 or 903-465-7171.

When searching the HeraldDemocrat.com online archives, please note that our online archives may not contain every story we have published.  Should you be searching for a specific story and are unable to locate it, please contact the Public Library.

The Herald Democrat circulation department only houses print archives up to one year out. If you are searching for a print copy older than one year please, contact the Public Library.

 

 

How do I find a story that was published in an earlier edition of your paper?

 

The Herald Democrat news articles online go back as far as 96 hours. To search for past articles, click the "Archive" link on the top navigation bar.

When searching the HeraldDemocrat.com online archives, please note that our online archives may not contain every story we have published.  Should you be searching for a specific story and are unable to locate it, please contact the Public Library.

The Herald Democrat circulation department only houses print archives up to one year out. If you are searching for a print copy older than one year, please contact the Public Library.

 

I posted a new event to your calendar. Why hasn't it shown up yet?

 

The calendar section of the web site goes through a submission moderation period. Pending submissions are approved during regular business hours, Monday through Friday. If your event submission was made after business hours or over the weekend, it would not appear until the next business day once all pending calendar submissions have been monitored. We do not guarantee approval of your calendar entries.

 

Where do I send my press releases?

 

You may submit a press release through our Submit a news story link. The Herald Democrat does not guarantee publication of your press release. Please be sure to include the required contact information so we can reach you if we have any questions.

 

I cannot find an answer to my question here. Who do I contact?

 

BEFORE YOU SEND YOUR QUESTION, HELP US TO HELP YOU. If you are writing to us because you are experiencing technical difficulties, please be as detailed as you can with the problem you are experiencing. Telling us "your site doesn't work" does not provide us with enough information to trouble-shoot. Please tell us what you were trying to accomplish when you experienced the technical difficulties and what steps you were taking. In addition, please tell us what web browser and version you are using (ie: Internet Explorer 7) and what platform you are using (ie: Windows 7 or Mac OS 10.7). This information is key to assisting us with your issue and can also, in the long run, aide in creating a better experience not only for you, but for all our visitors. Your cooperation is greatly appreciated.

Send your unanswered question to us by using our Contact Us link.